Human Resources

Crucial Conversations

  • 10/27/2016
  • 11:30 AM - 1:00 PM
  • Merket Alumni Center


  • Current Members of SHRM Chapter #186

Registration is closed

Guest Speaker: Dr. Joey Cope

Joe L. "Joey" Cope is a lawyer and mediator. He serves as Executive Director for Duncum Center Solutions (training and consulting) and as an Associate Professor in Conflict Resolution at Abilene Christian University with offices in Dallas and Abilene, Texas. He has served as an adjunct professor at the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in Malibu, California and the William H. Bowen School of Law in Little Rock, Arkansas. He is currently an adjunct professor at the Center for Dispute Resolution and Conflict Management at Southern Methodist University.

Cope is past chair of the State Bar of Texas Alternative Dispute Resolution Section and currently serves as a special representative to the Section Council. In addition, he is a credentialed mediator with the Texas Mediation Credentialing Association and serves on its board of directors representing the Texas Mediation Trainers Roundtable. Cope is coauthor of West Publishing’s "Texas Practice Guide: Alternative Dispute Resolution."

     Crucial Conversations

Avoidance of crucial conversations and confrontations most often produces more anxiety than the behavior that necessitates them. Your ability to handle these confrontations and conversations is imperative to your professional and personal success. This program will cover:

  • Crucial Confrontation Readiness Test
  • If you are dealing with a difficult person, what should you do before you have a difficult conversation or confrontation?
  • How to have a crucial confrontation
  • Crucial confrontations gone wrong

SHRM Recertification Credit: 1

Lubbock Chapter #186 of the Society for Human Resource Management is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.

This program is valid for [XX] PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


HRCI Recertification Credit: 1

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

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Lubbock SHRM Chapter #186
PO Box 64183
Lubbock, Texas  79464

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